Lone Star Interpreters is an ISO 9001:2015 certified company. The International Standard of
Operation (ISO) specifies requirements for Lone Star Interpreters Quality Management System
(QMS) to demonstrate its ability to consistently provide services that meet customer and applicable
statutory and regulatory requirements, and aims to enhance customer satisfaction through the
effective application of the system, including processes for improvement of the system and the
assurance of conformity to customer and applicable statutory and regulatory requirements.
- Measureability and accountability through quality decisions made based on recorded data
- Regular audits and evaluations of our QMS' effectiveness and conformance
- Record keeping to show how and where problems were addressed
- Feedback from clients regarding services, improvements and quality issues
- Regular internal audits and reviews to test the quality system and processes in place
Through our ISO 9001 certification Lone Star Interpreters has also developed a Continuous
Improvement Processes to ensure that our clients are not only happy with our current quality
standards but that all our internal workflows and processes work as expected. The CIP helps us
monitor the continuous work performed by Lone Star Interpreters to improve our processes so
that the quality of our services is maintained and our clients are satisfied.
To optimize our internal workflows and processes Lone Star Interpreters takes into account all
customer feedbacks with an outlook to eliminate any foreseeable service issues and reduce non-
comformances to a minimum. Our staff always monitors whether all processes and workflows are
followed and suggest improvements whenever applicable. Lone Star Interpreters believes that the
sooner any issues are spotted, reported and solved, the better our workflows become and the
higher the level of client satisfaction.
At Lone Star Interpreters , every employee is responsible for ensuring that our internal processes
run smoothly, regardless of whether their work is directly connected with the client's project.
If you would like to learn more about Lone Star Interpreters ' ISO certification and quality
processes, contact us today.
COMMITMENT TO QUALITY
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